Almost every enterprise or association is either transforming or planning to transform its functionality. Automating repetitive tasks, introducing software to keep track of records, and streamlining the team with the latest technology has become of the growing concerns for the CEOs and C-suite employees of an organisation.
They call it digital transformation. The expenditure on such metamorphosis is set to reach around 2 trillion USD by 2022. This figure is still not satisfactory given that approximately 70% of these transformation projects do not get approved or introduced.
Companies that are successful in digital transformation have witnessed an enhancement in the overall productivity of the employee by 52%, and a 40% increase in operational efficiency, which result in a 46% increase in customer satisfaction. These figures have compelled enterprises to introduce digital transformation effectively.
However, implementing digital efficiency in the workforce is easier said than done. Depending on the nature of business and size of a company, digital transformation can take from weeks to months, and years if it is an MNC. These influencing factors change the entire picture altogether. It can help big organisations to plan things accordingly.
What is Digital Transformation?
Simply put, it is the process of introducing technology in various aspects of a company’s operations horizontally and vertically. It changes the modus operandi of any association. If implemented correctly, it improves a company’s ROI. In other words, it is the process of using technology to speed up the process and remove the chance of human error.
It is about changing the work culture and entire pattern of working in a company. Employees will find it hard initially to implement changes and the C-suite employees must give some time and reflect some patience initially. After all, upgrading humans cannot be done within few clicks.
Digitisation offers a paradigm shift. It is often confused with Digitalisation. But both the terms are exclusive of each other. Digitisation is creating records in digital form. For instance, libraries offer people to look at the image of manuscripts instead of showing them the exact manuscript. Digitalisation is the process of implementing the process of digitisation. It will tell how digitisation would be done most efficiently.
Both of them rely on technological advancements which may or may not be relevant for the end-user, while digital transformation primarily focuses on the use of technology by end-users. It can be done by introducing services through an application or incorporating a new system for creating records.
For digital transformation, the company has to assess where it stands and identify the correct procedure and phase in which it will be implemented. It may appear tiresome and initially pose some problems, but the risk is worth taking as it will benefit the company in long run. It is inevitable and it is wide to not accept and implement it as soon as possible.